TSA Partners With Copthorne Hotel Dubai

DUBAI—TSA Solutions has implemented its Front Desk Upselling program to support the 210-room Copthorne Hotel Dubai. TSA now has close to 40 hotel partners in Dubai.

In less than a year since implementing the program, the hotel saw monthly upsell revenue grow from 1% to 4% of total room revenue, an increase of 400%, according to the company. The hotel also noted an increase in positive TripAdvisor reviews expressing an appreciation for the opportunity to upgrade to a different room type.

Management attributes the results to the comprehensiveness and flexibility of TSA’s program, including its front desk training component. Glenn Nobbs, GM of Copthorne Hotel Dubai said, “Our revenue increases have been significant, and our staff are now more empowered to help guests find solutions that best suit their needs, ensuring we continue to offer the highest service standards.”

TSA’s Front Desk Upselling programs combine training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership—both onsite and remotely.