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TripAdvisor Survey Reveals Hotel Amenities Preferences among Travelers

NEWTON, MA—TripAdvisor has revealed the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and least important.

Most important hotel amenities for U.S. travelers:

1.      Free in-room WiFi (89%)
2.      Free parking (89%)
3.      Free breakfast (84%)
4.      Free personal care items (72%)
5.      Free lobby WiFi (71%)

Least important hotel amenities for U.S. travelers:

1.      Minibar (21%)
2.      Spa/beauty treatments (23%)
3.      Business center (34%)
4.      Laundry service (39%)
5.      Free pool-side WiFi (42%)

“Accept my credit cards” (59%) and “hire staff who speak my language” (34%) are the top things U.S. travelers wish their hotels would do, as compared to 12% who wish hotels would “include typical food from my country in the menu.”

“The TripBarometer Truth in Travel Survey reveals some interesting findings about the hotel amenities that top travelers’ lists of must haves, as free in-room WiFi remains a huge factor in guests’ considerations, while travelers have much less interest in the mini-bar,” stated Brooke Ferencsik, director of communications for TripAdvisor. “It’s also nice to see properties in the U.S. and abroad redoubling their efforts to accommodate travelers’ credit card preferences.” 


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