The Westin Buffalo Debuts Robot Butler

BUFFALO, NY—Delaware North has formally introduced the Relay robot butler that is serving guests at The Westin Buffalo, the global hospitality and food service provider’s new 116-room luxury lifestyle hotel at its headquarters building.

Designed and built by Savioke, the Relay robot, which became operational at The Westin Buffalo in December, a few months after it opened, is the first to serve as a butler in a hotel in New York state, including New York City, according to the company. 

The robot delivers everything from SuperFoodsRx juices and other menu items from the hotel’s Jake’s Café, to running shoes as part of Westin’s Gear Lending with New Balance program. 

To coincide with its introduction, The Westin Buffalo has launched a social media campaign to “name” its Relay robot. The public is invited to vote via the hotel’s Facebook or Twitter pages for one of four locally inspired name finalists. As part of its new name, the robot will be described as a “Wellbot,” reinforcing its commitment to serving guests of The Westin Buffalo with wellness amenities and programs.