The Beverly Hilton Unveils New Digital Guest Experience

BEVERLY HILLS, CA—The Beverly Hilton has unveiled a variety of self-service technologies for use by its guests through a partnership with Intelity.

New to the hotel are in-room touchscreen tablets installed with a guest service application called ICE (Interactive Customer Experience), created by Intelity. Guests can use ICE to make direct requests to the hotel staff for specific services, such as ordering 24-hour in-room dining or housekeeping needs. ICE also allows the tablets to be used as alarm clock-radios and replace traditional print materials by storing information digitally.

In addition, another new feature in the lobby is a tablet kiosk that provides access to hotel services and information using the ICE software.

For those carrying their own mobile devices, The Beverly Hilton has also introduced a mobile app available for download on iOS and Android. Guests can check dining specials, view hotel restaurant menus, order additional room items and make more specific requests to the concierge, among other hosted services. The hotel has also highlighted a number of local attractions through the app that guests can use as a guide to the area.

The ICE solution will facilitate with convergence of the hotel’s back-end management systems. Other operational facilities include application content management, guest request management and business intelligence metrics.

 

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