J.D. Power Survey: Cleanliness, Communication Drive Guest Satisfaction
TROY, MI—The J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study found that meeting guest expectations for cleanliness and proactively communicating with
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HB ON THE SCENE: Wyndham Grand Reconnects Families Via Forts, S’mores and Nocturnal Adventures
NEW YORK—A long, long time ago, children played outside, where they’d explore, get dirty and await a parent calling them inside for dinner. Now,
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