NATIONAL REPORT—When RFID (radio frequency identification) door lock systems were introduced to hospitality more than 10 years ago they were…
INTERNATIONAL REPORT—In an era of heightened awareness of sexual harassment in the workplace, hotels are equipping staff members with panic-button…
Executive Summary Guests expect reliability, ease and security when they activate their mobile room key and unlock the door. Behind…
Executive Summary Guests expect reliability, ease and security when they activate their mobile room key and unlock the door. Behind…
WASHINGTON—Along with numerous hospitality executives, the American Hotel & Lodging Association (AHLA) this week unveiled the 5-Star Promise, a pledge to…
If you’ve read my editor’s notes, you know that I sometimes use this space to share something I’ve just discovered…
BASKING RIDGE, NJ—The Verizon 2017 Payment Security Report has been released, and the findings demonstrate a link between organizations being…
CHICAGO—When it comes to hospitality, you can never be too careful. Data breaches at hotels are widespread and hackers are…
HERMOSA BEACH, CA—Walkie-talkies might help employees communicate with each other, but they don’t relay location, give distress signals or provide…
NEW YORK—Security is always a concern for resort properties that feature walkout rooms near a pool or patio. Of course,…