Technology
Tech Heats Up in Hospitality
INTERNATIONAL REPORT—Technology is making headlines in the hospitality industry. New ways of simplifying operations, increasing profitability and enhancing the guest…
Research
Research
Study: Travelers Want Chatbots to Assist with Online Travel Experience
NORTHAMPTON, U.K.—The ability to organize and book both business or leisure trips online is now far more convenient than it…
Research
Study: Gen Z Travelers Open to Influence, Inspiration
BELLEVUE, WA—New insights released by Expedia Group Media Solutions, the advertising arm of Expedia Group, illustrate the behaviors, attitudes and…
Research
Report: Room Demand Rises in Smaller Towns
CALABASAS, CA—Hotel room demand escalates in smaller metros/towns, fueling occupancy and boosting investor interest, according to the Marcus & Millichap National…
Research
Study: Brazil-Resident Members Travel Often, Own Timeshares
MIAMI—Interval International, a vacation services provider, revealed that 60% of its Brazil-resident members reported traveling domestically at least one week…
Research
Marchex Institute Study: How Poor Call Handling Affects Volume of Customers
SEATTLE—Marchex released a series of reports that measure the call-handling performance of hotel and cruise brands. By analyzing 5.8 million calls to 13…
Industry
2017 Hospitality Outlook: Analysts Forecast a Mixed Bag
ATLANTA—The 2017 outlook for U.S. hotels offers mixed blessings, with near-record occupancy levels projected while ADR is expected to continue…
High Occupancy Rates to Continue on Long Island in 2017
MELVILLE, NY—High occupancy rates for Long Island hotels are projected to continue into 2017, as reported in Newsday. Commissioned by…