J.D. Power Archives - hotelbusiness.com

J.D. Power

J.D. Power: Despite ubiquity, travel apps and websites deliver substandard user experience

Hotel apps perform best among digital travel tools
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J.D. Power

J.D. Power: Davidson, Dimension tie for tops in management

Investments in staffing, maintenance and renovations reflected in overall guest satisfaction
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J.D. Power

J.D. Power: Hotel hiring spree pays dividends in customer satisfaction

Category brand leaders revealed
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J.D. Power

J.D. Power: Management rankings revealed

Davidson ranks No.1 in guest satisfaction
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J.D. Power

J.D. Power: Guest satisfaction declines as travel volume, room rates rise

Top-ranked brands revealed
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J.D. Power

CEOs: Reducing business travel will lead to long-term losses

More than half of large-company leaders agree
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J.D. Power

Survey: 84% of business travelers expect to attend events in next six months

U.S. Travel Association, Tourism Economics and J.D. Power create quarterly tracker to monitor business travel conditions
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J.D. Power

J.D. Power: F&B, amenities key to top performance in management

Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced
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J.D. Power

J.D. Power rankings: Hotel staff key to high guest satisfaction score

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily
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J.D. Power

81% of North American Travelers Planning to Fly Domestically in Next Six Months

CHICAGO—More than 4 in 5 travelers in North America plan to fly domestically in the next 6 months, according to “The COVID-19 Recovery: Getting
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