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Reimagining Hotel Turndown Service

NATIONAL REPORT—Turndown service. Whether viewed as high-value amenity or a “do-not-disturb-worthy” interruption, it has been a staple of luxury travel…

Can We Be Sued Over Bed Bugs?

According to bed bug attorney Jeffrey M. Lipman, the mere existence of a bed bug should, in most cases, not…

Prevention Proof is in the Pudding

NATIONAL REPORT—When asked for “proof” of the ability to prevent bed bugs in hotels, it’s important to look to macro…

Reimagining Hotel Turndown Service

NATIONAL REPORT—Turndown service. Whether viewed as a high-value amenity or a “do not disturb-worthy” interruption, it has been a staple…

The Softer Side of Industrial

General Manager Amy Isbell-Williams made industrial America a heavenly destination with the help of Tempur Sealy, creating the ultimate luxury…

The Softer Side of Industrial

NATIONAL REPORT—From her first hotel job as a front-desk clerk to her current role as the general manager of the…

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