BARCELONA, SPAIN—ReviewPro and The Rezidor Hotel Group have partnered to deliver guest experience feedback and analysis across 365 properties in Europe, the Middle East and Africa.
Rezidor has decided to consolidate all guest feedback into ReviewPro’s integrated solution in one platform consisting of Online Reputation Management (ORM) and Guest Surveys Solution (GSS). Previously having used two separate providers for monitoring online reputation and collecting feedback via guest satisfaction surveys, The Rezidor Hotel Group switched to ReviewPro’s Guest Intelligence Suite realizing the benefit of having all feedback centralized in one solution with the ability to act on it in real time, according to the company. The group has also opted for ReviewPro’s new solutions, Advanced Case Workflows and Guest Messaging Hub. The Advanced Case Workflows will give Rezidor the ability to immediately identify operational and service problems and to resolve them and ensure follow-up to avoid issues from repeating.
“In addition to being able to now access detailed analytics, listen to the voice of our guests and implement change in our organization, the ongoing strategic training and consultancy ensures that all colleagues have a thorough understanding of the technology and support from the account management team whenever they need it,” said Denisa Spinkova, senior director of brands at The Rezidor Hotel Group.