BARCELONA, SPAIN–ReviewPro, an international provider of online reputation and social media analytics for the hotel industry, has just entered into a strategic partnership with Kempinski Hotels, which has a portfolio of 80 hotels in 30 European countries.
ReviewPro’s award-winning solution has been implemented to help improve Kempinski Hotels’ ability to listen and respond to guest feedback to enable the group to deliver even more extraordinary customer experiences.
Riko van Santen, Kempinski’s VP of Digital Strategy & Distribution, stated, “We have worked proactively for several years both at a corporate and property level to listen and respond to online feedback. We switched to ReviewPro for a number of compelling reasons. They offer online guest feedback from more sources and in more languages than their competitors, including more than 100 online travel agencies, review sites and social media platforms.”