NATIONAL REPORT—Whether it’s celebrating an anniversary, receiving an award, earning a certification, debuting a new product or expanding the business, hotel companies and vendors achieve new milestones on a daily basis. Here’s a look at recent accomplishments:
Rockbridge Honored With Hilton’s Top Performer Award
Rockbridge has been recognized with the Hilton Hotels & Resorts Brand Top Performer Award. The annual awards program celebrates owners and development partners in the Americas for contributions toward brand excellence and development efforts. Rockbridge has invested in more than 100 Hilton properties during the last 20 years, representing more than $2.9 billion in capitalization.
The Legacy Awards recognize the passion, creativity and innovative spirit of Hilton’s partners who are committed to quality projects that meet or exceed brand standards and have a positive impact on communities around the world. The leadership of Hilton’s development and brand teams select the winners based on strict criteria including, but not limited to, hotel quality and commitment to guest experience.
Assa Abloy Upgrades Door Locks at Hilton Surfers Paradise
Assa Abloy Global Solutions has upgraded the room access abilities of Hilton Surfers Paradise Hotel & Residences in Australia with VingCard Signature RFID door locks equipped with Mobile Access. The 178-guestroom property can now ensure the safety of guests using advanced encryption technology while providing them with the convenience of contactless check-in and digital key room access. With its ability to integrate with the latest in IoT-based technology, VingCard Signature RFID also provides the hotel with opportunities to maximize guestroom comfort while reducing energy costs.
Existing VingCard locks at the property were able to be upgraded to the latest version of Signature RFID electronic locks to provide additional features and operational advantages. Upgrading to the latest version provides the hotel with a wide range of security advantages, including eliminating the risk of unauthorized keycard cloning.
Mondrian South Beach Selects Advantage Reserve
Mondrian South Beach, a newly renovated, 220-room waterfront property on Miami Beach’s Biscayne Bay, has selected Advantage Reserve to enhance the guest experience, increase reservations conversions and gain deeper insights into guest data.
Advantage Reserve provides high-quality central reservation services to 3-, 4-, and 5-star hotels, resorts and management companies across North America. Providing guest services that are available 24/7/365, Advantage Reserve customizes a suite of reservation services, technologies and analytics for its partner hotels that reduce internal costs, optimize conversions, and increase revenues.
Coakley & Williams Chooses Hotel Investor Apps Software
Hotel Investor Apps (HIA), the provider of the only hotel-specific enterprise resource planning (ERP) platform and state-of-the-art, next generation accounting software,revealed that Coakley & Williams Hotel Management Company (C&W) has converted to its new platform to reduce hotel expenses and gain greater flexibility for its owners and property level management.
HIA is built on a global ERP with access to a marketplace of integrated add-on solutions for hotels from automated accounts payable to time-and-attendance software. As a cloud ERP, HIA has the agility to continuously release new platform enhancements and make speedy customizations, such as the new banking data integration which allows users to pull real-time bank account data into dashboards. This ability to tailor clients’ programming needs is not available with older, stand-alone software options. Additionally, customers can add new users without any upcharge.
Win-River Resort & Casino Adds Agilysys Mobile Solutions
Win-River Resort & Casino in Redding, CA, has expanded its existing relationship with Agilysys, Inc. with the addition of modern cloud-native SaaS mobile solutions, rGuest Express for mobile check-in/out and IG OnDemand for contactless F&B ordering and payment, as well as IG KDS for kitchen order management.
Agilysys’ rGuest Express helps maintain social distancing and reduces direct contact while speeding guests on their way to enjoying everything the property has to offer. With an intuitive guest-facing order and pay experience, IG OnDemand will allow guests to place pick-up or room service F&B orders using their own device—phone, tablet, laptop—and enjoy a contactless dining experience including payment. As a result, Win-River can increase revenue opportunities and enhance guest service.