INTERNATIONAL REPORT—Whether it’s celebrating an anniversary, receiving an award, earning a certification, debuting a new product or expanding the business, hotel companies and vendors achieve new milestones on a daily basis. Here’s a look at recent accomplishments:
New Enseo CIO Singleton Wins Award
Kris Singleton, the new CIO at Enseo, has won the 2020 CIO of the Year ORBIE Award recognized by ArizonaCIO. Singleton was awarded for her work at her previous position as CIO/CTO/SVP of Scottsdale, AZ-based International Cruise & Excursions Inc. (ICE).
At Enseo, Singleton will lead the network strategy and major partnership initiatives at all three of the Enseo Holdings companies. Singleton, who met the Enseo team as CIO for The Cosmopolitan resort and then later at Omni Hotels, will also work to advance Enseo’s digital efficiencies and innovative capabilities.
A 30-year veteran of the technology industry, Singleton has more than a decade of experience in the hospitality, gaming and travel industry. She has held CIO/CTO and EVP positions for companies including Omni Hotels & Resorts, The Cosmopolitan of Las Vegas and Kimpton Hotels & Restaurants.
ProfitSword Partners With Infor
ProfitSword has teamed up with Infor to equip hoteliers with the latest in group room, banquet and catering business performance analysis technology. Via the integration of ProfitSword’s suite of BI solutions with Infor’s Sales & Catering software, hospitality professionals currently experiencing labor shortages can obtain insight to help them accurately determine if group sales targets are being met, how current sales performance compares to previous time periods and what the future sales outlook is projected to be for their business.
With the integration abilities now available between each company’s solutions, ProfitSword’s fully automated business intelligence tools can quickly retrieve a wide range of valuable group sales performance metrics from Infor’s Sales & Catering software across a hotel’s various departments or throughout a portfolio of hotels. Accumulated in near real time, the data can be automatically stored within a single database for hassle-free retrieval by business leadership or by staff and with analytics made available based on an individual’s role and areas of responsibility.
M3, Nvoicepay Team to Improve Back-Office Processes
M3 and Nvoicepay have partnered to offer hospitality businesses a solution that simplifies and improves back-office processes. Together, M3 and Nvoicepay offer a holistic AP payment solution to the hospitality industry, which not only reduces the overall cost of making payments, but also enables businesses to mitigate payment fraud risk and generate rebates.
M3’s cloud-based financial and data management platform works seamlessly with other key systems and tools to offer robust accounting and financial analysis across entire portfolios with optional operations and time management features that can be customized for a hotelier’s specific needs.
Nvoicepay takes outdated back-office processes and refreshes them with automation solutions. By creating an end-to-end payment automation solution, Nvoicepay has reinvigorated back-office procedures, making it easy to select and make payments of any type with the single click of a mouse, according to the company.
Ideas G3 RMS Chosen by Belvedere Hotel Mykonos
The Belvedere Hotel Mykonos has selected Ideas G3 Revenue Management System (RMS) to manage, control and maximize data. It also selected Revenue Architect, a revenue performance analysis service conducted by the Ideas Advisory Services team. By leveraging this service, the hotel will be able to better understand the right revenue opportunities to pursue and how to capitalize on them.
Ideas provides a suite of strategic, hands-on services tailored to help each client build more revenue-centric teams and processes. Revenue Architect delivers a strategic blueprint and timeline for initiatives, identifies new and untapped revenue opportunities and prioritizes the execution of high-impact initiatives.
St. Regis Bahia Beach Resort Selects Innoveo
St. Regis Bahia Beach Resort in Puerto Rico has deployed Innoveo’s Skye solution to automate processes, workflows and inventory. Innoveo Skye gives the resort the ability to track, respond and manage in real time every detail of the 480-plus acre, luxury five-star resort, from maintenance to landscaping, equipment, scheduling, inventory and warranties, with the functionality to rapidly scale with growth projections.
An omnichannel-responsive portal for members, owners, guests and third-party contractors will further enhance St. Regis Bahia’s customer service, allowing members, owners and guests to request services such as maintenance, reservations, access to the resort’s activity calendar, receive alerts and request concierge services with push-pull notifications.