NATIONAL REPORT—Whether it’s celebrating an anniversary, receiving an award, earning a certification, debuting a new product or expanding the business, hotel companies and vendors achieve new milestones on a daily basis. Here’s a look at recent accomplishments:
LeGrand Intros Solar Charging Kit
LeGrand has launched a Solar Charging Kit. With a clean, sleek aesthetic, the Solar Charging Kit adds USB charging for mobile devices to commercial and hospitality outdoor spaces without the time or hassle of a full construction project, according to the company. The Solar Charging Kit can be used in any region and one full day of direct sunlight is enough to fully recharge the station. The included battery is designed to hold energy throughout the day and night.
Each kit includes a solar panel assembly with battery, three charging shelves and more. Shelving units offer two USB-A ports that are illuminated and protected with a sliding cover, keeping connections safe from all types of weather.
Red Roof Selects Medallia to Transform Customer Experience and Drive Retention
Red Roof has selected Medallia to power its experience management program to take advantage of real-time feedback capabilities and seamless insights across channels.
Utilizing Medallia Experience Cloud, Red Roof will receive a detailed experience profile of each guest across their journey that they can use to improve their business operations, loyalty and profitability. Insights are collected in real time, which will enable Red Roof to adapt systems and services in the moment to ensure guest experiences exceed expectations. In addition to direct feedback, Red Roof will leverage Medallia to analyze its social reviews and take action to continue to increase customer loyalty. Medallia will provide real-time insights to front line employees and senior operational leaders at all Red Roof brands, including Red Roof Inn, Red Roof Plus, The Red Collection, and HomeTowne Studios by Red Roof.
“We are thrilled to welcome Red Roof back to Medallia’s hospitality community,” said Geoffrey Ryskamp, Medallia’s global head of hospitality, travel and leisure. “Red Roof is taking an innovative approach to enhance the guest experience across their brands by gathering feedback during stay and within moments of departure.”
“Red Roof is known for obsessively listening to customers and making changes in our business to better the guest experience based on their needs,” said Andrew Alexander, president, Red Roof. “We are excited to partner with Medallia to accelerate customer-driven innovation and grow our business through loyalty. We know that providing customers with an experience tailored to their needs will drive repeat, sustainable business.”
SG Blocks to Build First Prototype of Mobile Hospitality Units in New York
SG Blocks Inc., a designer and fabricator of container-based structures, is building a prototype for mobile hospitality units in the third quarter. When fully completed, the total project revenue is estimated to be approximately $4 million.
The total order, expected to be 45 proprietary production units, will be delivered to an initial location in Hudson Valley, NY. This 55-acre area is currently under renovation and is poised to become a leading eco-resort in the region.
“This prototype marks the beginning of a new chapter in the hospitality industry, offering guests hotel suites that can be seasonally moved,” said Paul Galvin, chairman/CEO of SG Blocks. “We are excited to see the developer’s vision come to reality.”
SG Blocks Inc. utilizes code-engineered cargo shipping containers to construct and provide safe, durable and environmentally-friendly modular structures. It was the first container-based construction company recognized by the International Code Council with an ESR number. Clients have included Starbucks, Marriott, Taco Bell, Aman, Equinox and several branches of the U.S. military.
MarketingIQ Launches Market Research Agency
MarketingIQ has launched its Swarm focused market research agency. The agency is one of only a few in the world with access to the Swarm AI platform.
The Swarm platform leverages technology which combines human feedback and artificial intelligence (A.I.) algorithms to generate optimized insights through a series of in-depth data metrics. This tool, when combined with the market research and marketing expertise of the MarketingIQ team, allows for better prediction of outcomes and increased confidence in decision making, according to the company.
“We believe this technology will revolutionize the way that companies make decisions,” said Linda Sanpei, MarketingIQ. “They now have an option that is more powerful than the surveys and focus groups they have relied upon for so long. We are thrilled to be launching this new offering as we’ve seen how powerful Swarm is and how much of an impact we can have for our clients.
Quore Pool Readings Module Helping Hotels
Quore is helping operators ensure that their pools, hot tubs and spas meet water safety standards by automating the water-testing process within its Pool Readings module.
Quore’s Recurring app enables hotel engineers to test a pool’s chlorine, pH, alkalinity and calcium levels at least twice daily, as well as water temperature and GPM (gallons per minute) and PSI (pound-force per square inch) flow rates. The data is then entered into the app which automatically calculates the water’s langelier saturation index (LSI). These readings identify if the pool water is safe for guests’ use and they determine if water is generally corrosive or prone to rust formation that could reduce pool life.
The Courtyard by Marriott Sedona in Arizona has been a Quore user since 2017.