This week’s Partner News is highlighted by Millennium Hotels & Resorts transitioning to IDeaS G3 Revenue Management System; Outrigger Hospitality Group selecting Medallia Zingle as its intelligent messaging platform; and Hotel Internet Services (HIS) deploying BeyondTV by HIS at Anna Maria Beach Resort in Florida. Read about all that and more below.
Millennium Hotels and Resorts extend partnership with IDeaS
IDeaS, a leading provider of hotel revenue management software and services, has expanded its partnership with Millennium and Copthorne Hotels. Following a thorough market evaluation and piloting phase, the global hotel group will transition to IDeaS G3 Revenue Management System (RMS) at more than 40 properties across Europe, North America, the Middle East and Southeast Asia.
Millennium Hotels and Resorts (MHR) invested time and resources to conduct a live evaluation of leading hotel RMS solutions. IDeaS G3 RMS won out for the quality and speed of its data integration. G3 RMS also earned points for its many enhancements, including room-type pricing and forecasting; group evaluation; “What-If Analysis” to determine pricing change impact; and Investigator, which provides greater clarity around the system’s automated pricing and forecasting decisions.
Outrigger Hospitality Group selects Medalia Zingle
Medallia Inc. has revealed that Outrigger Hospitality Group selected Medalia Zingle as the intelligent messaging platform of choice for its premier resort destinations in Hawaii.
Outrigger team members, called hosts, from across the business play a direct role in the customer experience and need to be able to communicate with guests in the moment. Hosts in the front office, back office, concierge and other key associates will leverage technology from Zingle to engage with guests in their preferred method (SMS text, web chat or social messaging apps like WhatsApp); engage with guests in their own language via language translation; gain insights from patterns in guest request data (like more towels, late checkouts) and anticipating guest needs ahead of time; and keep guests informed with real-time updates.
Anna Maria Beach Resort deploys BeyondTV by HIS
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has deployed its personalized content streaming platform, BeyondTV, at Anna Maria Beach Resort in Holmes Beach, FL. Following a recent full-scale renovation of the property, the Florida luxury resort is not only able to provide its guests with all of the amenities that make for an ideal beach vacation getaway, but now with BeyondTV, it can also cater to the complete range of guest expectations when it comes to modern guestroom entertainment.
With BeyondTV now present in each of the resort’s 31 suites and rooms, guests staying at the property can now look forward to casting content from personal devices to TVs with a simple QR code scan. BeyondTV is fully compatible with virtually any streaming service, including Netflix, HBO Go, Hulu, Amazon Prime, Disney+, Spotify and more. With guests often hesitant to use a property’s entertainment system to access streaming accounts due to concerns over security, BeyondTV further ensures total peace-of-mind by automatically erasing all usage data upon checkout. The solution’s enhanced security capabilities also provide guests with the option to erase their information at any point during their stay and with BeyondTV’s device isolation capabilities, can rest assured that their content is never inadvertently shared with televisions located in other rooms.
Agilysys to host Inspire 2022 in Las Vegas
Agilysys Inc. will host its annual user conference, Inspire 2022, from Feb. 28 through March 2 in Las Vegas.
The 2022 event will be held in person, off the Strip, at the Green Valley Ranch Casino Resort, and will feature three days of educational programming, hands-on training sessions and high-level networking sessions with hospitality professionals from around the world.
The general session will start day two on Tuesday, March 1, followed by keynote speaker, Jared Isaacman, founder/CEO, Shift4 Payments. Isaacman is also an accomplished jet pilot and is most recently recognized for his role as Mission Commander of the SpaceX flight Inspiration4, which launched from Kennedy Space Center on Sept. 15 and returned after three days. Inspiration4 was the world’s first all-civilian human spaceflight mission to orbit and has raised more than $240 million for St. Jude Children’s Research Hospital.
Premier wins Stella Awards for Ritz-Carlton St. Thomas
Premier, an end-to-end design, procurement and capital management firm, has been awarded for its work with The Ritz-Carlton St. Thomas in the International and U.S. Territories Region with the Gold Medal for Best Renovation and Best Decor/Design, as well as the Silver Medal for the Best Hotel/Resort at this year’s Stella Awards. Premier was responsible for renovating the lobbies, common areas, luxury rooms and suites; updating all amenities; expanding the existing pool facilities; and adding a new world-class culinary venue.
After the hurricane damage caused the resort to close, Premier spearheaded the $100-million renovation of the luxury hotel, including managing interior design, purchasing and project management.
Operated by Northstar Travel Group, the Stella Awards recognize hotels, convention and conference centers, airlines and cruise lines that consistently deliver quality service and innovation to meeting and events professionals.