DALLAS—OpenKey has developed an exclusive partnership with Preferred Hotels & Resorts. Through this partnership, properties represented within the Preferred Hotels & Resorts portfolio will have access to OpenKey’s technology solution.
“We are thrilled to introduce OpenKey as the first and only mobile key provider within the Preferred Hotels & Resorts Alliance Partner program,” said Michael Osgood, VP of alliance partnerships for Preferred Hotels & Resorts. “This partnership allows us to present our member hotels with an innovative new way to implement digital keys at their properties and satisfy growing consumer interest in this amenity.”
The OpenKey app, available for free on both iOS and Android operating systems, enables hotel owners to control guestroom access remotely and allows guests the ability to use their smartphone for mobile entry to their room. The app also provides important information such as their room number, check-in and out dates and a satisfaction survey following their stay.
For hotel owners, the OpenKey Front Desk app allows staff to manage the guest experience. The app works with any PMS system, decreases group check-in time, features an easy to use interface and provides on-site training and 24/7 support, as well as detailed reports.
“Our universal mobile key works with any digital hotel lock, providing both hotel owners and managers with maximum flexibility and guests with a simple mobile key experience,” said TJ Person, CEO of OpenKey. “The OpenKey app improves guests’ experience by making it easier to enjoy their hotel stay. It helps guests to worry less while traveling because they don’t have to keep up with a key, hotel directions, phone numbers, changes in reservation and more.”
Users can skip the front desk and go straight to their room, receive stay information 24 hours prior to arrival, get a text notification when their room is ready, and use their smartphone as their room key. It also enables guests to call or chat with the front desk, confirming their identity with an ID capture for security and sending their estimated time of arrival to the hotel.