BARCELONA, SPAIN— Meliá Hotels International has switched its portfolio of seven brands and 375 properties to ReviewPro’s Guest Survey Solution (GSS).
The solution will enable the company to track guest feedback in real time and rapidly turn insight into action to increase overall guest satisfaction and revenue, according to the company. The platform monitors guest intelligence in one dashboard, and also enables the company to create customized, targeted questionnaires to gather actionable information directly from guests through in-stay and post-stay surveys, and leverage the data to prioritize operational and service improvements.
Sara Ranghi, global customer experience director at Meliá said, “ReviewPro built our trust through superior products and proactive support over the last four years. The Guest Survey Solution is in a league of its own in terms of features and reporting and ReviewPro did a great job to help us seamlessly implement it. It has exceeded our expectations by better serving our guests compared to what we used before. This, combined with the responsive team, demonstrates that ReviewPro are totally committed to supporting our organization.”