Marriott International has named Anthony “Tony” Capuano CEO and Stephanie Linnartz president of the company. The appointments follow the unexpected passing of Marriott President/CEO Arne Sorenson on Feb. 15.
Capuano was previously group president, global development, design and operations services. Linnartz was previously group president, consumer operations, technology and emerging businesses.
“Tony has played a critical role in Marriott’s growth over the last decade,” said J.W. “Bill” Marriott Jr., executive chairman/chairman of the board with Marriott International. “He will be a terrific leader as we continue to advance our growth strategy while also navigating the market dynamics of the COVID-19 pandemic. He works thoughtfully and pragmatically with our owner and franchisee community and has been steadfast in ensuring Marriott delivers operational excellence and elevated customer experiences at our properties. Tony has a deep appreciation for Marriott’s thousands of associates who ultimately deliver on our customer and brand promise and I know he will be a superb steward of our culture. Together with Stephanie in the role of president, and the rest of our exceptional leadership team, Marriott could not be in better hands.”
Capuano will also join the company’s board of directors. “I am honored to be appointed to take the helm of Marriott, but it is a bittersweet moment,” he said. “Arne was a mentor, a champion and a friend to each member of his close-knit leadership team. It is because of Arne’s efforts that we are prepared to move forward with this transition. Together, we will advance the strategy we have in place, which is laser-focused on recovery, expansion, providing opportunities for our associates, maintaining constructive relationships with our owners and franchisees, delivering safe and innovative experiences for our guests and customers and building value for our shareholders.”
Prior to this appointment, Capuano, 55, was responsible for leading global development and design efforts and overseeing the company’s global operations discipline. During his tenure leading global development, the company grew its footprint from more than 3,200 properties in early 2009 to more than 7,600 properties by year-end 2020. In addition, he has overseen the growth and globalization of Marriott’s development pipeline to 498,000 rooms as of Dec. 31, 2020, with more than half of the pipeline representing projects outside of the U.S. During the COVID-19 pandemic, he has led Marriott’s work on its Commitment to Clean initiative, which was designed to enhance Marriott’s already substantial cleaning protocols to provide additional peace of mind for travelers.
He began his Marriott career in 1995 as part of the market planning and feasibility team. Between 1997 and 2005, he led Marriott’s full-service development efforts in the Western U.S. & Canada. From 2005-2008, he served as SVP of full-service development for North America. In 2008, his responsibilities expanded to include all of U.S. & Canada and the Caribbean and Latin America, and he became EVP/global chief development officer in 2009.
Capuano began his professional career in Laventhol and Horwath’s Boston-based Leisure Time Advisory Group. He then joined Kenneth Leventhal and Company’s hospitality consulting group in Los Angeles.
Linnartz Takes on President Role
As president, Linnartz is responsible for developing and executing all aspects of the company’s global consumer strategy, including brand, marketing, sales, revenue management, customer engagement, digital, information technology, emerging businesses and loyalty strategies. In addition, she oversees Marriott’s global development organization, which is responsible for the strategic growth of the company’s 30 lodging brands, as well as the global design and operations services functions.
She will also spearhead the company’s progress on issues including the intersection of technology and hospitality, the continued growth of the Marriott Bonvoy loyalty platform, the brand portfolio and environmental sustainability.
“Stephanie has a leadership track record and clear vision for how our core lodging business, travel platform initiatives and loyalty strategies can work together to accelerate growth,” said Marriott. “Her deep experience across our business will enable her to work seamlessly with our owners and franchisees, innovate for our guests and customers, and champion new opportunities for our associates. Tony and Stephanie are exactly the CEO and president we need as we continue to push forward towards recovery and growth in the years ahead.”
Linnartz said, “Every member of the leadership team feels a profound sense of loss at Arne’s passing. He was not just a friend and a leader for us, he was a guidepost for the hospitality industry. The best way we can honor Arne’s memory is to continue to move the company forward. It is my privilege to take on the role of president and to work with Tony and the rest of the executive team to ensure a seamless transition and to successfully execute our strategy.”
Prior to this appointment, Linnartz, 52, was responsible for brand, marketing, sales, revenue management, customer engagement, digital, information technology, emerging businesses and loyalty strategies. She played a pivotal role during Marriott’s acquisition of Starwood Hotels & Resorts, overseeing the integration of business-critical systems including reservations, property management, revenue management and loyalty. In 2019, under her leadership, the company combined the Marriott and Starwood loyalty programs to create the world’s largest hospitality loyalty program, Marriott Bonvoy, which currently has more than 147 million global members.
Linnartz, who began her Marriott career in 1997, served as global chief commercial officer from 2013-2019; global officer, sales and revenue management from 2009-2013; SVP, global sales from 2008-2009; SVP, sales and marketing planning and support from 2005-2008; and prior to that, various roles in Marriott’s finance and business development department.