HONG KONG—Mandarin Oriental Hotel Group has launched a loyalty program intended to elevate guest experience and recognition, Fans of M.O. The program offers privileges designed to surprise and delight when guests stay at properties around the world.
With the user experience top of mind, joining Fans of M.O. is simple either online or at check-in. Members receive complimentary WiFi, a welcome amenity and exclusive offers at Mandarin Oriental hotels around the world. By listing additional preferences, guests can further personalize their stay to ensure maximum comfort.
“We are delighted to launch Mandarin Oriental’s unique guest recognition program, Fans of M.O., which we believe will offer our guests a range of appealing and engaging benefits designed to make each and every stay with us a memorable one,” said Michael Hobson, chief marketing officer for Mandarin Oriental Hotel Group. “Our mission has always been to delight our customers, and this program allows us to personalize each visit and anticipate guest needs.”