NEW YORK—Knowcross has partnered with Ritz Paris, which recently reopened its doors after a $400-million, four-year renovation. Ritz Paris turned to Knowcross for a central, real-time communication center that speeds up responses to guests’ requests and allows the hotel to function more efficiently overall, according to the company.
Ritz Paris has integrated the entire Knowcross suite of services: Know Service, Know Housekeeping, Know Glitch, Know Inspection and Know Mobile.
Joerg Boehler, director of operational development at Ritz Paris, said he first became interested in the technology before the renovation. After a trial in 2011 resulted in positive feedback across his staff, Boehler said he saw the wide-reaching benefits Knowcross offered. “Guest expectations are much higher, so we needed to provide much better service than we had before. That was the aim of the renovation and new room set,” explained Boehler. “Know Housekeeping was a big change that allowed us to go paperless and replace room lists that became dated moments after printing. The automated system increased productivity by sequencing the order in which rooms should be cleaned. Because of this, Ritz Paris now offers guests the highly desired ability to determine their own check-in and departure times.”
Knowcross offers a mobile communication system across all departments to anyone on any computer or smartphone, anywhere. This eliminates the need to travel to and from a set location in the hotel for assignments. Language settings can also be customized for multilingual staffs.
“The beauty of Knowcross is that guests do not see the mechanics behind the miracle,” said Boehler. “We were able to include a callbox within the rooms that looks the same as it did 100 years ago, but lets all departments across the hotel know when a guest does not want to be disturbed, cutting back on unnecessary trips to rooms and suites.”
Post-renovation, the platform’s reporting system spotlighted repeat failures of equipment and room issues that wouldn’t have otherwise been as easily detected, according to the company. Ritz Paris was able to make replacements rather than continued unsuccessful repairs.