INTERNATIONAL REPORT—Following early signs of recovery and eased lockdowns after the coronavirus spread in China, Kempinski Hotels has reopened all of its hotels in the country.
New strict safety and hygiene procedures have been put in place to comply with local government authorities and WHO guidelines to guarantee guests’ and employees’ safety and well-being. In addition, services have been introduced.
“Our hotels in China have done great work in ensuring the health and safety of our guests and employees during the past weeks and months, and we are closely following the recommendations of global and local public health authorities, including the WHO and the Centers for Disease Control and Prevention (CDC),” said Michael Henssler, COO Asia/member of the management board, Kempinski Hotels. “People here no longer look for the best hotel, the greatest dinner or the lowest price, but for the safest experience. These are unprecedented times for the hospitality and catering industry. Travel is not a question of price, but a security issue. Kempinski is focusing on visible hygiene, and we have launched ‘Kempinski White Glove Service’ recently. Hotels must meticulously follow a 70-page guide that affects all departments. The rules apply to procedures for the arrival of guests, the furnishing of public areas, food and drink, and housekeeping.”
“The hospitality and leisure industry is experiencing a big impact as countries have been locked down in response to COVID-19,” said Ilja Poepper, VP, sales and marketing, Asia, Kempinski Hotels. “We switched our business efficiently, focusing more on the local market and cooperating with popular local food delivery companies, as well as planning various promotion packages for local residents. We always need to look ahead and be prepared for the rebound of the market.”