It’s all about achieving guest comfort

NEW YORK—PTAC manufacturers at HX: The Hotel Experience, held at the Jacob K. Javits Center earlier in the month, showcased their latest products and innovations to hospitality and lodging professionals in attendance. 

There are several guest considerations when purchasing PTAC units. For instance, noise, efficiency and control are potential concerns for guests staying at a property, according to Ray Wyatt, co-owner of Wyatt Hospitality, a hospitality consulting firm.

In addition, hoteliers may also want to review product support, cost of unit/installation, warranty, cost of running and parts. “If the unit is a lesser-known brand, then sourcing parts or finding techs who know the product may be difficult,” said Alyssa Wyatt, co-owner of Wyatt Hospitality. “As with most things, spend more upfront; less headaches later.”

Based in Farmington, CT, Carrier Enterprise, a manufacturer and distributor of PTAC and HVAC systems, highlighted its redesigned 26-in. TTW unit and its ETAC II unit. 

Carrier’s latest TTW unit, Gree T2600, aims to assist property owners with maximizing efficiency through electronic setpoint limits, digital touch-pad control, a three-minute time guard safety, power failure recovery and an adjustable three-speed fan. 

An eco-conditioner, Gree T2600 leverages eco-friendly R410A Refrigerant, which, according to the company, meets the 2010 U.S. Environmental Protection Agency regulations. In addition, this product is also protected by Gree’s five-year limited performance guarantee. 

ETAC II has built-in, self-correcting diagnostic safeguards designed to lower utility costs. Its air vent system provides up to 75 CFM of fresh outdoor air into the living space. The unit also provides digital touch pad control for temperature adjustments, continuous temperature sensing, electronic temperature limiting and more. 

“The ETAC II system has been designed for extreme quietness and efficiency,” said Rob Gallant, GM at Carrier. “It offers a tremendous value proposition, and the TCO is one of the best in the industry. Additionally, ETAC II units offer the industry’s best standard warranty, especially when you compare the fine print.”

Carrier’s plans for the upcoming year include working with ETAC II to further improve unit efficiency; growing market awareness of the ETAC II brand and its strength; and expanding complementery product and category solutions on the company’s website that enable hospitality and assisted living owner profitability.

GE Appliances, a Haier company, displayed its Zoneline product line to conference attendees, and also stressed the importance of designing quieter (but powerful) PTAC products for guestrooms. A white paper published in July 2016 by GE Appliances concluded that when evaluating PTAC performance, sound is a vital characteristic and “plays a major role in the guest experience in a hotel setting.”

“GE Zonelines are manufactured with a focus on guest comfort,” said Mason Carrico, marketing manager at Zoneline/air conditioning at GE Appliance. “We focus on four key pillars that help drive guest satisfaction.”

Not new to the PTAC market, GE reinvented its Zoneline products in Louisville, KY earlier this year, in an attempt to make these solutions more reliable, efficient, quieter and easier to install and maintain. According to the company, there are more than one million GE Zoneline PTAC units currently installed across the United States. 

Some features include a weather barrier system seal, a tangential blower, two DC fan motors, LED controls, resistance heat background and reverse cycle defrost. 

“In the upcoming year, the GE Appliances division will continue focusing on guest satisfaction and owner/management execution,” Carrico noted.