LONDON—IHG and Amadeus will develop a next-generation guest reservation system (GRS) that the companies believe will revolutionize the technological foundations of the global hospitality industry.
Amadeus will use a new cloud-based community model, a first in the hotel sector, which is similar to the model it developed for the global airline industry. As launch partner, IHG will work with Amadeus on the design, functionality and evolution of the system, which will ultimately replace HOLIDEX, IHG’s proprietary reservation system.
This follows the completion of an engineering study by IHG and Amadeus to scope out potential technologies and solutions to drive innovation in the industry for the long-term benefit of owners and guests. GRS can be operated alongside HOLIDEX and the transition to GRS, which is due to be rolled out globally in 2017, will be undertaken in phases to minimize risks.
According to the companies, the community model is an innovative and cost-effective approach for IHG and the hospitality industry, with Amadeus taking responsibility for funding and maintaining the reservation system and each member paying for usage on a transaction fee basis. IHG will continue to work with Amadeus to evolve and future-proof the system over time.
The next-generation GRS gives IHG a foundation to continue to invest smartly in technology through system funded capital investments and evolve its own bespoke systems, which will be connected to GRS and hotels directly through a separate, state of the art interface, according to IHG.