SAN JOSE, CA—Hotelogix has partnered with TripAdvisor to integrate Review Express directly into the Cloud PMS. Hotelogix is a cloud-based property management system and online distribution solution used by small and midsized hotels and hospitality businesses in 85-plus countries. Hotelogix is now offering Review Express, TripAdvisor’s review collection solution, as an automated option for hotel customers.
Review Express is TripAdvisor’s review collection tool that allows hotels to connect with guests after their stay to encourage fresh reviews. Using Review Express, hoteliers can create and customize emails to guests, generating more reviews, and gaining valuable insights about their stay. Hoteliers can then monitor their reviews and take actions based on the feedback their guests provide.
With Hotelogix, hoteliers will now have fully integrated review collection capabilities as part of their property management system (PMS). Review Express is included in all Hotelogix plans, and is now a component of Hotelogix’s Freemium plan as well. The Freemium plan lets hotels experience the solution at no cost.
Any reviews published on TripAdvisor as a result of a Review Express campaign are also displayed in the PMS. Hoteliers can then address any issues raised by guests in a timely manner and respond to the review on TripAdvisor.
“Almost 60,000 hotel and bed & breakfast owners have already made Review Express part of their post-stay communication program for customers. Now, we have created a faster solution for time-pressed accommodation owners through this new integration,” said Minesh Shah, senior director, global hotel partnerships, TripAdvisor.