CHICAGO—Hotel Technology Next Generation introduces a series of specifications that can help hotels improve guest satisfaction and front office efficiency.
The new specifications create standard ways for hotels to know immediately if an in-room device malfunctions. This initiative would ensure that customer service issues are known across the property and allow guest folio payment transactions to be processed even if the PMS system is down.
“These specifications will enable better guest service by helping minimize guest exposure to defective or temporarily unavailable systems and with the improved efficiency they will provide, they are a powerful addition to our suite of industry standards for hotels,” said Douglas Rice, executive vice president and CEO of Hotel Technology Next Generation.
“Hotels can now implement these specifications within their own systems and encourage their vendor partners to do so as well, in order to recognize the benefits.”