INTERNATIONAL REPORT—Hospitality companies have partnered with technology experts to enhance their operations. Here’s a look:
Mandarin Oriental Teams with SevenRooms
SevenRooms, an operations, marketing and guest engagement platform has selected as the system of record for F&B outlets at Mandarin Oriental Hotel Group properties globally. Currently live at The Landmark, Mandarin Oriental in Hong Kong and Mandarin Oriental Jumeira, Dubai, the platform will be implemented and rolled out across the Group over the next 12 months.
By implementing SevenRooms’ white-label booking widget across its websites and other online channels, Mandarin Oriental will have the ability to capture approved guest data, including personal preference and transactional data that can then be used both in- and post-service to drive repeat visits through direct reservations across the group.
Solutions provided include: reservation and seating management, POS and PMS integrations, guest profiles with customizable and automated guest tags, experiences and upgrades, and marketing automation and guest engagement tools like review aggregation, email automation, and special offers.
Hotel Effectiveness Partners with Interstate for Labor Management Solutions
Hotel Effectiveness has partnered with Interstate Hotels & Resorts to deliver labor optimization solutions to its nearly 400 hotels in the U.S. After a record growth year in 2018, the addition of Interstate’s managed portfolio underscores the importance of labor management in the current economic environment.
Payroll and related expenses are the largest component of any hotel’s cost structure, and most hotels do not take advantage of the efficiencies created by technology. Hotel Effectiveness automates the creation and management of business-driven labor staffing rules and the resulting scheduling plans used by every operating department in a hotel. The results reduce labor costs without sacrificing quality and guest satisfaction.
Accenture Helps Radisson with Digital Platform and App
Accenture has helped Radisson Hotel Group in the Americas develop and implement a new digital customer relationship management platform and mobile application, bringing them together in a single, scalable system that makes it easier for the company’s franchisees and owners to do business with the global hotel group. The new platform helps to effectively drive sales growth, while ensuring standardized and efficient operations.
Accenture and Radisson Hotel Group have implemented the cloud-based solution across the company’s Americas portfolio including: Radisson Blu, Radisson, Radisson RED, Park Inn by Radisson and Country Inn & Suites by Radisson.
Radisson wanted to equip its owners and franchisees—whether the owner of a single Country Inn & Suites by Radisson or an owner with a portfolio of hotels across multiple brands and countries—with standardized tools and information that helps them to apply for, open and operate their Radisson Hotel Group properties with greater ease.
As part of the project, Accenture helped develop “Community by Radisson Hotel Group,” an owner/management-facing website that provides a more personalized, cross-functional approach to improve the owner and franchisee experience. Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to onboard hotels, maintain brand standards and respond to sales opportunities. For Radisson Hotel Group team members, the platform digitizes internal processes to lower operational costs, helps rapidly close deals for new or renewed properties, and interfaces with owners, franchisees and hotel sales customers more consistently for a better experience and connection with their corporate contacts.
Aileron Management Partners with ProfitSword
ProfitSword has been selected by Aileron Management to implement its ProfitSage operational and financial reporting solution across all of its current locations within the U.S.
Aileron opted to implement ProfitSage due to the platform’s ability to seamlessly integrate with an array of disparate performance data-generating systems, according to the company. With an implementation process that resulted in all properties being integrated with ProfitSage in approximately three months, employees from across the organization can make quick, yet informed, business decisions on a daily basis using data that reflects the current business environment.
Berjaya Hotels & Resorts Engages SiteMinder
Berjaya Hotels & Resorts, a member of the Berjaya Corporation Group of Companies, has engaged SiteMinder to take back control of the increasing disparity between its online room rates. The chain, which offers travelers more than 3,000 rooms across the Asia Pacific and UK, has adopted SiteMinder’s distribution technology to better influence and manage how its inventory is shared.
Moxy Hotels Teams with Avaya
Moxy Hotels has upgraded its communication infrastructure with Avaya IX Workplace solutions to give its guests a higher level of service and satisfaction, bolster its workforce efficiency and position the brand for future growth.
Moxy Hotels has experienced rapid expansion, and with even more hotels opening in the next two years across the globe, the brand needed a cost-effective, reliable solution that had an open API scope and expanded integration capabilities with multiple hospitality solutions so they could seamlessly expand their feature set and help enhance their guest experiences now and in the future. With the help of hospitality system integrator and Avaya business partner, Tele-Automation LLC, they chose Avaya IX Workplace for their unified communications platform.
By upgrading their communications infrastructure with Avaya IX Workplace, and partnering with Tele-Automation, Moxy Hotels has been able to provide a full range of communication options for their staff and guests. They have been able to increase the efficiency and effectiveness of hotel operations, and provide superior customer engagement through seamless communications between the front and back office, including mobile users, for greater customer interaction, according to the company. Tele-Automation, through implementation of Avaya IX Workplace, is also providing Moxy Hotels with the capability for disaster recovery with off-site enablement for admin personnel and avoiding additional costs in call routing between staff.