Kalamazoo, MI—Bestselling author, hospitality industry speaker and customer service consultant Micah Solomon has been announced as the keynote speaker at the annual Greenleaf Hospitality Group’s Pinnacle event, scheduled in August.
Bringing the latest hospitality, foodservice and customer service best practices and trends from around the world, Solomon will speak on “High-Tech, High-Touch Customer Service” in a keynote speech based on his bestselling book of the same name.
“We are very excited to have Micah Solomon coming to bring his up-to-the-minute expertise on creating great customer service organizations,” Carrie Mortock, executive director of human resources for Greenleaf Hospitality, told Hotel Business.
Improving hospitality and customer service is one of Micah Solomon’s expert areas of focus. Solomon’s books on customer service, the customer experience, customer loyalty, and hospitality have now been translated into nine languages and won multiple awards.
His most recent book, “High-Tech, High-Touch Customer Service” was recently named by the Best Small Business Book Awards as one of the top business books of 2013. His perennial bestseller, “Exceptional Service, Exceptional Profit,” is renowned collaboration with the creators of the modern-day Ritz-Carlton.