Built to Serve, Now Serving Their Own
By Ron Mitchell People who excel in the hospitality industry generally embody a common trait: empathy. Whether they are front…
Expert Insight
Buying and Selling Hotels During the Pandemic: Factors to Consider for Hotel Owners and Investors
By Dennis Hopper It’s safe to say that the hospitality industry is one of the hardest-hit sectors in the U.S.;…
Why Hotels Need to Keep in Touch with Guests During the COVID-19 Crisis—and How to Do It Well
By Callum Short Even while hotels remain closed to guests during COVID-19 shutdowns, it’s still essential that they keep communicating…
Crisis Management for the Pandemic and Beyond
By Anne Sweeney If the COVID–19 pandemic can be likened to a war, then the hospitality industry can be considered…
Now Is the Time for Hotel Owners to Make Their Websites ADA-Compliant
By Charles S. Marion While the COVID-19 pandemic dramatically reduced the number of guests staying at hotels, it has barely…
Will COVID-19 Force Digitalization in the Hotel Workplace?
By Andrada Paraschiv The world is changing, and so is the global hospitality environment. Due to the COVID-19 pandemic, a…
Hospitality After COVID-19: An Architect’s Perspective
By Bruce Greenfield What does hospitality look like in a post-COVID-19 world? We must identify short-, mid-, and long-term design…
What’s Ahead for COVID-19 and Hospitality Construction
By Bill Wilhelm With travel at a standstill and many people across the country still staying at home, it’s indisputable…
Hospitality Financial Leadership: The Difference Between Expense and Investment
By David Lund In the hotel business, we need to be relevant and on top of the key issues that…
There’s Light at the End of the Tunnel: Implement Technology Today to Retain and Attract Top Talent Tomorrow
By Robb Monkman Sometimes when things seem the darkest, moments of beauty emerge in the most unexpected places. During this…