SAN FRANCISCO—Duetto has appointed three professionals to expand its Managed Services team: Michael Klein, director of managed services, New York; Daniel Lofton, associate direct of casino services, Houston; and Gabriela Guevara, senior manager of managed services, New York.
According to the company, the moves were spurred by the accelerated worldwide growth in the company’s Managed Services portfolio. Alongside its hotel and casino profit optimization software-as-a-service applications, Duetto Managed Services provides hotel and casino customers around the world the opportunity to leverage the team’s industry experience for consulting and outsourcing services.
Klein brings more than a decade of management experience in hotel, travel and entertainment revenue management and analytics. He joined Duetto from Starwood Hotels & Resorts Worldwide Inc., where he served as associate director, revenue analytics. He also served as director of revenue analytics or director of revenue management at the Waldorf Astoria, New York; The Fairmont Orchid, Hawaii; the Fairmont Newport Beach, California; and the Fairmont Heritage Place, Ghirardelli Square. He earned a Bachelor of Science in hotel administration, University of Nevada-Las Vegas.
Lofton joins Duetto with experience in revenue management at hotels such as the Golden Nugget Lake Charles Hotels and the Westin Houston Downtown. He has also worked in the mid-market segment of the hotel industry and has experience in the development and implementation of significant technologies in the hotel space. He earned a Bachelor of Science in hotel & restaurant management from the Conrad Hilton College in Houston.
Guevara comes to Duetto with management experience in revenue management at Hilton Worldwide. At Hilton, she supported several high profile properties as a revenue manager and revenue analyst. She has a Bachelor of Applied Science in hospitality administration/management from New York University.