ATLANTA—Davidson Hotels & Resorts appointed Edie Bates to the newly created position of vice president, brand performance.
She will be responsible for supporting the property teams and partnering with the company’s regional/corporate teams to enhance guest satisfaction scores and quality assurance results.
“With over 30 years of hospitality experience, Edie will help lead our team as we solidify our ‘best-in-class’ status with all of our brand partners,” stated John Belden, Davidson’s president/CEO. “Having performed in similar capacities at a number of international hospitality companies, Edie’s experience will prove invaluable as we strive to reach our own, internal goals.”
Prior to joining Davidson, Bates held several positions with Interstate Hotels & Resorts, culminating in VP/brand assurance and room operations. In that role, she held multi-brand responsibility for standards and quality-assurance compliance, guest-satisfaction performance, and room operations for more than 380 hotels. She also coordinated numerous domestic and international hotel openings for Interstate.
Previously, she held several property and corporate positions with Residence Inn by Marriott, including general manager of the Residence Inn Atlanta Downtown and regional director of quality assurance for the southeast region. Bates has served on two Marriott franchise advisory committees, GSS/Social Media Redesign and Lodging Quality Assurance reinvention, and has been a member of the Residence Inn System Standards Committee since 2005. She also was the co-host of the Residence Inn General Manager’s conferences from 2007 to 2011.