PUNTA CANA, DOMINICAN REPUBLIC—Sparked by headlines regarding the deaths of tourists while visiting various parts of the island, a consortium of hotel ownership and management groups, representing more than 50 properties and resorts here, have come together to reaffirm their commitment to a set of security standards and safety guidelines in one of the top travel destinations in the Dominican Republic.
Among the hotel companies participating in the eight-point Punta Cana Promise are the following:
- Riu Hotels & Resorts
- Bahia Principe
- Excellence Resorts
- Catalonia Hotels & Resorts
- Grand Sirenis
- Palladium Hotel Group
- Princess Hotels & Resorts
- Whala! Hotels
According to the consortium, the Punta Cana Promise is a commitment, highlighting the measures each participating hotel undergoes with regards to safety and customer service. The eight-point promise details the group’s policies on everything from screening and background checks for all employees to working with licensed and certified food and beverage distributors from the U.S. and the U.K. Travelers are encouraged to look for the Punta Cana Promise Seal when booking.
Participants in the Punta Cana Promise assert:
- Properties are self-contained and provide 24-hour security and medical assistance.
- Food and beverage offerings come only from reputable, trusted vendor partners and are all carefully checked and inspected before being served at any property in accordance with global food safety management standards.
- Employees all undergo rigorous background checks, screening and training.
- High staff-to-guest ratios ensure that every guest receives the attention, service and security they expect and deserve.
- Properties not only meet but also exceed tourism and hospitality regulations and guidelines.
- Hotel-affiliated vacation activities and excursions are provided exclusively by reputable partners who are all licensed and insured.
- Properties are each united in the oversight and delivery of the Punta Cana Promise.
- Hotels will provide safety information and phone numbers to all guests upon check in.
Each of the eight points seeks to answer specific questions and to reaffirm traveler confidence following recent media coverage of events on the island. While the policies outlined in the Punta Cana Promise are certainly not new to the hotels—the safety guidelines outlined above have been in place for years—the creation of the promise marks the first time these hotels have worked together to create such a comprehensive resource in one format, according to the consortium.
“Speaking on behalf of our consortium of hotels, the Punta Cana Promise is our ongoing commitment to ensure that our guests will continue to receive the highest levels of service and security they have come to know and expect from us,” said Encarna Piñero, president of Inverotel. “The Punta Cana area has been home to our families and our properties for generations, and we are all focused on doing what it takes to reassure travelers that Punta Cana is and will remain a safe and wonderful vacation destination for generations to come.”
Participating hotels will display the Punta Cana Promise seal on their properties and their websites indicating their participation and commitment to the promise.