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Cloud5 Partners with Mitel to Expand Voice Solutions

CHICAGO—Cloud5 has been appointed an Authorized Partner in the Mitel Hospitality Program, further expanding its suite of telephony products and services. This collaboration provides hospitality clients with Cloud5’s cloud-based voice, networking and support solutions, alongside the MiVoice premises-based communications products offered by Mitel.

“The power in the combination of these products is the Cloud5 Auto-Attendant dynamic routing capability that links both cloud and premises-based telecommunications solutions into a seamless management tool for analyzing marketing data, customer behavior patterns and operational improvements,” said Chris Wieland, CTO, Cloud5.

“We are excited to launch this partnership to deliver more choices to our hotel clients,” said Mark Holzberg, EVP & CCO, Cloud5. “Bringing together Mitel, a recognized leader in communications, with Cloud5, a hospitality networking and communications innovator, is a huge win-win. Our partnership complements Cloud5’s offering to deliver a full range of flexible voice solutions with a cost-effective migration path to the cloud for hotel operators. We look forward to bringing the full solution to our growing user base in the weeks ahead.”

In addition, Cloud5’s stand-alone Hosted Auto-Attendant, featuring customizable call routing, can be deployed with a hotel’s legacy PBX, giving the property instant modernization and dynamic control over incoming calls and potential bookings, according to the company. The full hosted voice solution of Hosted Auto-Attendant, VoiceMail and Call Accounting complement all telephony platforms.

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