Study: 77% of Travelers More Likely to Book When Business Owners Respond to Reviews
NEEDHAM, MA—Customers are more likely to book after seeing owners respond to online reviews, according to new research released from…
Industry
HB EXCLUSIVE: At Hospitality Hackathon, Students Challenged to Revolutionize the Customer Journey
ITHACA, NY—Hilton and the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at Cornell University’s School of…
Noble Investment Group Executive Mark Rafuse Passes Away
ATLANTA—Long-time Noble Investment Group executive Mark Rafuse passed away on December 9 from cardiac arrest. He was 56. He served…
Host Hotels & Resorts CFO to Step Down
BETHESDA, MD—Host Hotels & Resorts’ EVP/CFO Michael D. Bluhm will step down at the end of this year to resume…
Report: Brand.com, OTA Bookings Continue to Grow
ROCKVILLE, MD—Kalibri Labs’ U.S. Hotel Industry Performance Overview (HIPO) reveals that the digital channels—Brand.com and OTA—as a percentage of the…
Airbnb, City of Santa Monica Reach Agreement Over Listings
SANTA MONICA, CA—Airbnb and the City of Santa Monica revealed a settlement agreement that will ensure all Airbnb listings are…
Former Trump Aide to Be Keynote Speaker at Hunter Conference
ATLANTA—The Hunter Hotel Investment Conference has revealed that Cliff Sims, former senior communications aide to President Donald J. Trump and…
U.S. Job Growth Climbs, Adding 266K in November
NATIONAL REPORT—U.S. employment rose by 266,000 in November. Both the unemployment rate, at 3.5%, and the number of unemployed persons, at…
The Softer Side of Industrial
General Manager Amy Isbell-Williams made industrial America a heavenly destination with the help of Tempur Sealy, creating the ultimate luxury…
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The Softer Side of Industrial
NATIONAL REPORT—From her first hotel job as a front-desk clerk to her current role as the general manager of the…
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