Brands
RLH Corporation Debuts AI Virtual Agent For Central Reservations
DENVER—RLH Corporation deployed an Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels, a move the…
Author Corris Little
New-Builds
A Trio of New-Build Hotel Projects Are Underway
INTERNATIONAL REPORT—A Hyatt House is being built in Chicago, Four Seasons is planning a new hotel and residences project in…
New-Builds
Dive Right In: The Kartrite Resort & Indoor Waterpark Is Now Open
MONTICELLO, NY—Known for its legacy of resorts and year-round leisure, New York’s Catskills has gained something new and fun—a waterpark.…
Industry
Rosen Hotels & Resorts Raises $1.5M for Families Fighting Cancer
ORLANDO, FL—A parent’s love is like no other. When a child is stricken with cancer, the parents and child are…
Brands
At Kimpton Gray Chicago, Fundraising Begins at Home
CHICAGO—Sometimes, the best ideas are right in front of you. At the Kimpton Gray Hotel here, a fundraising opportunity all…
Renovations
NYC’s Hotel Pennsylvania Emerges from the Past Into a New Era
NEW YORK—Hotel Pennsylvania, located across from New York’s Penn Station, turned 100; in celebration of this milestone, it has embarked…
Guest Services & Programs
How to Accommodate VIPs and Win the Stay
CHICAGO—How do you handle a VIP? According to the team at JW Marriott Chicago, it’s with great care and an…
Brands
CitizenM Launches Brainwaves for the Frequent Traveler
INTERNATIONAL REPORT—CitizenM has launched Brainwaves, a new musical solution for common travel issues including jet lag, focus and anxiety. There…
Industry
Glampique Makes Camping Chic for Hotels
BROOKLYN, NY—Camping has become glamorous with Glampique, which touts stylish decor, a higher nightly rate than traditional hotels, and economies…
Brands
Best Western Enables Travelers to Buy Gift Cards in Multiple Currencies
NATIONAL REPORT—Givex is teaming up with Best Western Hotels & Resorts’ Best Western Travel Card Program, enabling guests to purchase…