As hotels gear up for increased travel, they’re facing a growing risk from pests that hitchhike on guest belongings. Bed bugs—which can live months without food—are coming out of a year-long wait. Meanwhile anxious guests are even more focused on the minute details of cleanliness, health and safety in hotel rooms. The costs of bed bug incidents are rising, as well: A study published by the National Institutes of Health found that a single bed bug incident can cost up to $6,000 in treatment, furniture replacement and lost revenue. If it goes viral on social media or review sites, a single incident can decrease room rates by $38 per night. Half of all hotels have now faced bed bug-related litigation, with a NIH-reported study finding average costs around $20,000.
Hotel operators are on the lookout for new innovations and better strategies for beating bed bugs. But the reality is that there are no shortcuts; there are many tools in the bed bug mitigation toolkit, and each has its strengths and challenges. Science-based best practice uses an integrated approach, featuring a three-pronged strategy of inspection, treatment and prevention:
Visual inspection by housekeeping staff—during regular room-cleaning and room-turn protocols—is simple, cost-effective and a good component of a front-line defense. In recent years, canine inspections have increased in popularity. But canine inspection is not discreet, and provides variable results. In order to make visual inspections more effective, hotels need to continuously train staff on how to spot the signs of bed bugs in all stages of life (which can easily be seen), as well as where to look. It’s not just the mattress—the headboard, box spring, carpeting and upholstered furniture can all harbor bed bugs.
Rapidly and effectively eliminating bed bugs is critical to reduce the chance of spreading the infestation to other areas. But while treatment technologies have certainly advanced in recent years, there is no one-size-fits-all solution. Chemical and biochemical treatment products can be applied as “spot treatments,” but can be damaging on certain surfaces, may not provide comprehensive elimination, and are limited by regulatory restrictions in some regions. Non-chemical treatments like heat remain the most reliable means of comprehensive bed bug elimination. However, these treatments can be costly, conspicuous and require an experienced professional to execute. All of this means that the right treatment for a given incident is highly dependent on the size of the infestation, the risk of the spread, the specifics of room furniture and materials, and your local regulatory requirements.
As the old adage goes, an ounce of prevention is worth a pound of cure. Unfortunately, hotels cannot prevent bed bugs from being introduced, since incoming guests and their personal belongings are the primary source. But there are tools and tactics that can be used upfront to help proactively mitigate bed bug risk. Mattress encasements can provide protection for some of the biggest investments in the guest room—helping to reduce the need for replacement and getting impacted rooms back online faster. But choose wisely—some brands of encasements are ineffective and easily damaged—and know that bed bugs can still infest headboards, carpeting and upholstered furniture. Routine inspections and in some cases residual treatments can provide another form of proactive protection against bed bugs. Leading pest management providers are now using data-driven strategies and digital tools to ensure rooms are treated at the proper interval, while optimizing room rotation to minimize the impact on room availability.
The silver bullet for bed bugs (doesn’t exist)
As hotel operators gear up for increased travel and anxious guests with heightened cleanliness concerns, now is the time to re-examine their bed bug programs. There is no single solution or “silver bullet” for beating bed bugs. Rather, hotels need to make sure they have the right tools and tactics in place across three different pillars: catching bed bugs before guests do, rapidly and effectively eliminating bed bugs when they do appear and proactively mitigating risk wherever possible.
Learn more about how to build a comprehensive bed bug strategy by reading the Ecolab eBook: