LIMA, PERU—Arrivedo, an online platform with curated content of things to do around hotels, has launched its new white label solution. This will be a unique content feature for hotel groups and hospitality companies to share local insights in order to better communicate with their guests.
Hotels around the world are competing with Airbnb to drive more traveler satisfaction by providing them with a local experience. Arrivedo enables hotels to act as local hosts to offer guests an authentic stay. Currently, Arrivedo has personalized neighborhood guides in 250 cities for 850 hotels, including those under the Marriott, InterContinental, Hyatt and Belmond brands. So far, more than 8,000 experiences and 32,000 places have been shared by hotels to guests on the platform.
Arrivedo’s complete content platform includes:
- A White Label solution on the hotel’s website with local recommendations, places pinned on an interactive map centered around the hotel, attractive photos and current neighborhood guide features.
- Connectivity to the hotel’s existing guest engagement technologies including CRM, mobile apps, in-room tablets and WiFi captive sites.
- HTML content for hotel distribution through email engagement tools throughout the guest journey.
- A dashboard that enables hotels to edit content and hire top writers to create new articles. It also displays key data about the interaction of guests with the content.
“Our solution not only helps groups or brands become closer to their guests, but ensures that they have a tool that improves guest satisfaction and experience,” said Alonso Franco, founder/CEO, Arrivedo. “Hotels can track how many views their neighborhood guide has, the time users spends on the guide, the number of articles read per user, and it gives more visibility of the guests preferences.”
Arrivedo has found that its content has already demonstrated success in enhancing guest engagement. For instance, 50% of guests who received their guide at check-in opened it, more than three articles were read per visit to the guide, and 90% of guests declared that they would recommend the hotel’s neighborhood guide, according to the company.