Thursday December 6th, 2012 - 10:26AM
NEW YORK— Denihan Hospitality Group appointed Thomas P. Botts to the newly created role of EVP/chief customer officer and named Lisa Zandee to the new position of SVP/brand management.
Botts will be responsible for developing and executing a "holistic approach" to Denihan’s customers across brands, driving customer acquisition, retention and profitability, according to the company. He will lead the marketing, sales, revenue management and business intelligence functions.
Botts comes to Denihan from New York-based Hudson Crossing, LLC, a strategic advisory firm that he co-founded in 2007 to help business owners raise the financial performance of their travel, tourism and hospitality assets. He will remain on Hudson Crossing’s advisory council.
Botts also spent 12 years with Delta Air Lines, ultimately serving as general manager of e-commerce revenue management. He later served as director/airline relations for Hotwire.com, before joining Starwood Hotels & Resorts Worldwide, Inc. where he served as VP/global travel industry sales and strategy.
Zandee will oversee all touch points and communications for Denihan’s Affinia Hotels and The James brands, as well as the company’s luxury independents, The Surrey and The Benjamin in New York City, and other affiliate hotels.
Zandee has served as a full-time consultant for Denihan since the company’s acquisition of The James in 2008, a brand of which she was a founder. She has led the brand management, marketing and public relations for The James since its inception in 2004, including the launch of The James Chicago, The James New York, and, most recently, The James Royal Palm in Miami, FL.
Prior to forming her own consultancy in 2005, Zandee served as corporate VP/sales and marketing for W Hotels Worldwide. She began her career at American Airlines and also held senior positions at the Savoy Group in the U.K. and at Leading Hotels of the World.