Kimpton Achieves Top Guest Satisfaction Ranking For Upper Upscale
Posted 6/24/2009 - 10:30:40 AM
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SAN FRANCISCO—The Market Metrix Hospitality Index has ranked Kimpton Hotels & Restaurants as the top brand for customer satisfaction for the first quarter in the upper upscale segment. Kimpton garnered the top score of 94.7% in the segment.
Across several of the Market Metrix’ index segments, Kimpton came out a ahead of such other hotel brands as Fairmont Hotels & Resorts, Four Seasons, Ritz Carlton and W Hotels.
Market Metrix complies the index through 35,000 in-depth consumer interviews each quarter.