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SALES or OPERATIONS
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| Faye Marie Deloso, CHE 7109 Druid Hills Reserve Drive Atlanta, GA 30329 fmdeloso@hotmail.com Mobile: (404) 952-8614 Home: (404) 916-8494 I would like to join a company where I can apply my own core values and with a culture indicative of one that embraces diversity and growth from within. HOTEL EXECUTIVE 20+ years experience with large, internationally known hotel groups, in areas of national/global sales, global training, franchise operations/openings, rooms division management. US Citizen. Willing to be expatriated or relocate. EXPERIENCE http://www.linkedin.com/in/fayedelosoche Wyndham Hotel Group In June 2008, Wyndham Worldwide acquired US Franchise Systems, parent company of Hawthorn Suites and Microtel Inns & Suites from Global Hyatt. Oct 2008 – April 2009 Regional Training Manager Wyndham Worldwide, School of Hospitality Operations Facilitated and delivered General Manager Training, Owners orientation, conducted on-site training, customized training, regional training, and sales workshops across all Wyndham brands. Instrumental in developing and delivering sales training pilot content in conjunction with the training department’s Instructional Design team. Global Sales (2002 – 2008) Jul 2007 – Oct 2008 Director National Sales, Western Region US Franchise Systems, Inc., Global Hyatt Affiliate Secure Request for Proposal (RFPs) from major corporations, corporate transient business travel sales contracts, conducts Hawthorn Suites property sales visits to ensure focus on growing preferred accounts while actively reviewing Smith Travel trends, Hotelligence reports, reservations analysis. Facilitates preferred account sales missions to account specific booking agencies and business travel offices. Jan 2005 – Jul 2007 Hyatt Hotels Corporation, Global Sales Director Worldwide Accounts Hyatt Hotels vertically integrated Hawthorn Suites into their Global Sales force upon the acquisition of AmeriSuites brand. Project lead for AmeriSuites-Hawthorn national sales integration team for Global Hyatt. Responsible for $12m+ National Corporate Accounts across ALL Hyatt brands, including Hawthorn, AmeriSuites and Hyatt Place in the Eastern Region, liaised between major corporations and Hyatt Hotels to secure request for proposals to grow corporate transient travel segment. Successfully facilitated and executed agency sales missions showcasing preferred hotels to travel management companies. 2002 to 2005 Vice President, National Sales, Hawthorn Suites Hotels Lead a team of 3 Regional National Sales Managers, 1 National Sales Associate and 2 Database Coordinators. Developed, implemented and managed sales action plans, generation of Request for Proposals, direct sales, and promotion of Hawthorn hotels to airline, corporate, government and travel agency accounts. Worked directly with individual Hawthorn locations and their management representatives to assist with targeted volume national accounts. Accomplishments: Increased RFP acceptance from 25% in 2002 to 65% by 2004 and new RFP’s by 25% from 2003 to 2004. 1999 to 2002 Franchise Operations/Hotel Openings Pioneered Field Operations and Support for the Hawthorn brand. Partnered with Hawthorn owners, management companies and hotel teams during pre-opening, providing sales and operations training. Performed Opening reviews. Trained Quality Assurance managers Implemented the support and delivery systems of on-site services in pre-opening operations, training, property performance reviews and sales action plans. Developed and instituted quality processes, such as the Hawthorn Pre-Opening Workbook, Opening Guide and Opening Checklist. 1980 to 1999 Hotel Operations/Openings/General Management Operations and hotel opening positions with progressively increasing responsibilities with Hyatt, Guest Quarters Hotels, Sheraton, Hampton Inn, Hilton, Holiday Inn, Hawthorn Suites, The Wynfrey Hotel 1991 to 1996 Lancôme, USA Retail Sales Account Management Account Coordinator-Federated Department Stores, Atlanta Accomplishments. Responsible for building retail sales for Lancôme Cosmetics, Federated Department Stores by developing, motivating and training of Sales Associates and Business Managers with an annual retail volume of $4 million. Implemented effective stock control. Developed promotional activities to generate increased customer base and brand loyalty.(Rookie of the Year Award 1993) EDUCATION B.S. Hotel and Restaurant Administration University of the Philippines - Manila, Philippines Advanced Certificate Cornell University - Ithaca, New York School of Hotel and Restaurant Administration Certified Hotel Educator, CHE Educational Institute, 2009 American Hotel Lodging Association Training Programs Xerox Xcellence, Holiday Inn General Managers Training, Hilton Hotels General Manager, Sheraton Rooms Division/Front Office, Homestead Village GM Certification, Hawthorn Hotels General Manager & Sales Training High School/Middle School: Singapore American School, King’s Road Singapore International School Marymount Preparatory School, Singapore LANGUAGES SPOKEN: Fluent in English and Tagalog (Filipino), some Spanish TECHNICAL SKILLS Property management systems/ RFP & Sales tools: NCR 250 NCR 2160, Lodgistix, and Micros 451, SPIRIT (Hyatt) HIS 34 & 36; Encore. Fidelio 5.22, MSI 8.0 and Lanmark 2.1, NetRez, ACT, Goldmine, Trust Voyager, Holidex, RFPExpress, Salesforce.com, Lanyon, Uversa, BidStork PROFESSIONAL ASSOCIATIONS NBTA (National Business Travel Association) GBTA (Georgia Business Travel Association) NCBTA (North Carolina Business Travel Association) SVBTA (Silicon Valley Business Travel Association) LABTA (Los Angeles Business Travel Association) ACTE (Association of Corporate Travel Executives) SGTP (Society of Government Travel Professionals) |
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Position
posted on 8/3/2009
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| Deloso, Faye |
| 7109 Druid Hills Reserve Drive Atlanta, GA 30329 |
| 404-474-8990 |
| faye.deloso@wyndhamworldwide.com |
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