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Manager
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| Wilbert Ashbert Mason Lot #5 Portabelle Court Tel: Home 246-419-0892 Apt# 4 Patanne Gardens St. James Barbados Email:wilmason@gmail.com Professional Profile Fourteen years in the Hospitality industry working in Barbados, Grenada, St. Vincent and the Grenadines and U.S.A. spanning General Management, Front of House, Food & Beverage, Reservations and Rooms, Operations Management, Marketing, Property, Environmental and Security Management, Systems Management, Recruitment and Training and Development. Career Objective Seeking the opportunity to utilize my extensive experience and proven skills in leadership, profit building, people management and the delivery of exceptional guest service to contribute to the success and sustainability of the hospitality sector. Experience Profile General Management Managed hotels in St. Vincent and the Grenadines and Salt Lake City Utah, U.S.A. • Planned organized and directed all hotel services - front of house (reception, concierge, reservations), restaurant and banqueting, housekeeping and property maintenance • Ensured all accounting functions were correctly performed and that all control procedures for financial reporting were maintained. • Ensured effective utilization of employees • Recruited, trained, supervised, coached and counseled employees Front of House Managed Front of House for Sandy Lane Hotel Spa and Gold Five Diamonds • Ensured that the hotel’s Service Strategy for guest satisfaction was achieved through training, motivating and developing Champions (employees) • Prepared budgets and monthly profit and loss reports • Managed Guest Service Audits Environmental Management • Prepared Spice Island Beach Resort, Grand Anse, Grenada for Green Globe 21 Benchmarking and Certification • Developed preventative maintenance systems for the Engineering department Systems Manager • Maintained management systems, micros and Fidelio computer systems and supervised computer functions (data backups, resetting and closing). Achievements As General Manager of Sunset Shores Hotel, St. Vincent • Developed a staff training programme which resulted in a higher guest satisfaction • Created a Job Description Manual and Employee Manual • Attended World Travel Market to launch marketing campaign As General Manager, West Valley Crystal Inn, Salt Lake City Utah • Introduced internal company control measures resulting in an overall increase in property quality • Met and exceeded all forecasted occupancy and sales rates • Achieved increase in customer satisfaction as indicated by Customer Surveys As Systems Manger for Salt Lake City Marriott Hotel, Utah • Developed sales strategies which resulted in sold out nights • Designed and created new auditing reports As Property Manager for Tamarind Beach Hotel, Canouan, St. Vincent & the Grenadines • Developed a Staff Training Programme which resulted in a higher level of customer services • Revised production practices to provide greater operational efficiency As Duty Manager for Utah Valley State College Food Services Orem, Utah • Increased sales on existing markets and developed in house promotion packages Awards Management award -Salt Lake City Marriott Hotel Third Quarter manager 2/1999 Third Place International Marketing competition, Utah 5/1997 Top Ten Nation- Ranked among the top ten in the US (Hospitality and Tourism Marketing competition) 5/1997 Leadership Profile • Able to effectively conceptualize the mission, communicate organizational goals and inspire achievement of goals through effective leadership • Ability to sell concepts and ideas to management, peers, and employees. • Track record promoting an atmosphere of teamwork. • Demonstrated ability to lead by example and build morale and spirit. • Use a "hands-on" approach to management. • Experience communicating, training, and managing multi-lingual staffs. |
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Position
posted on 7/26/2007
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| Mason, wilbert |
| Lot#5 Patanne Gardens Apt#4 Porterbell Court
Porters St james, na |
| 419-0892 |
| na (Fax) |
| wilmason@gmail.com |
| Desired Salary: 4500 |
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