La Quinta Launching Ready For You Initiative
Wednesday July 30th, 2014 - 9:48AM DB
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PHOENIX—Multi-Systems, Inc. (MSI) has partnered with Irving, TX-based La Quinta Holdings Inc.—owner, operator and franchisor of La Quinta Inn & Suites and La Quinta Inn branded hotels—and leveraged MSI CloudConnect to allow La Quinta to link its 830 hotels using MSI’s NiteVision PMS to LQ.com to deliver La Quinta’s Ready For You initiative.
Ready For You is a guest-inspired innovation that allows a guest booking on LQ.com to select a time window indicating his arrival at the hotel, and he can choose to receive an email or text alert. The alert will be sent on the day of arrival to let the guest know when his La Quinta room is ready.
MSI’s CloudConnect allows the PMS to communicate real-time information to other web services in the cloud globally. When paired with Ready For You, guests can receive real-time updates to the room for check-in status.
“La Quinta’s business objective was to deploy Ready For You in the first quarter of the year, leveraging MSI CloudConnect for real-time data from the PMS to La Quinta’s ecommerce notification platform,” stated Hoang Nguyen, La Quinta’s VP – Applications. “One of our core values at La Quinta is to deliver a unique enhanced experience for our customers with a service that would add real value and convenience to their busy travel schedules.”
“Immediate access to PMS activity is the foundation for delivering truly seamless experience for the guest across a hotel company’s enterprise,” stated Mark Loyd, chief strategy officer, MSI. “We live in a connected age, and guests want real-time communication and status updates while they are on the go. La Quinta’s innovative solutions deliver what today’s guests are asking for.”
Tags: La Quinta • MSI • CloudConnect • Ready For You • Hospitality • Brands • Guest Facing •
When you hear all the lodging industry projections for the months and years to come, much of the robust growth is forecast to be the result of the expected influx of travelers from China. In what could only be seen as good news for the industry, that expectation moved a little closer to reality when President Obama signed a visa waiver extension for Chinese travelers earlier this month.