AH&LA Launches Gratuity Guide
Monday November 25th, 2013 - 9:17AM A
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WASHINGTON, DC—The American Hotel & Lodging Association (AH&LA) released a guide covering gratuity rates for a broad array of service areas, including parking attendants, doormen, housekeepers and room service.
Released in time for the busy holiday travel season, the guide helps guests determine voluntary monetary ranges for services rendered by hotel staff throughout a guest’s stay.
Among the recommendations:
“The hotel industry is an area of high career growth, and for many of our 1.8 million U.S. hotel employees it is the pathway to the American dream,” stated Katherine Lugar, AH&LA president/CEO. “AH&LA’s Gratuity Guide provides guests with valuable information on how to best acknowledge superior service – at their discretion – received during their hotel stay.”
Tags: AH&LA • Hospitality • Amenities •
For the past few years, the talk of The Lodging Conference in Phoenix had been focused on the economic recovery, solid industry projections and “cautious optimism.” With the word cautious no longer necessary, the economic outlook took a backseat this year to the seemingly unending parade of new lifestyle brands.