Choice Hotels to Launch Verified Online Reviews
Thursday February 20th, 2014 - 10:08AM DU
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ROCKVILLE, MD—Choice Hotels International, Inc. has launched an online system, Verified Reviews, for ChoiceHotels.com, which provides consumers with an added layer of authenticity regarding reviews of Choice properties.
Guests posting reviews on ChoiceHotels.com will be asked to provide their booking confirmation number to verify their stay at the hotel, and thereby provide potential guests with information from real guests in order to help them make their booking decision.
Robert McDowell, SVP/global distribution and loyalty, stated, "Research indicates that booking decisions for 81% of consumers is influenced by comments posted on review websites. Choice Hotels has launched this new system in order to ensure that its valued customers are provided the most accurate information possible."
Verified Reviews on ChoiceHotels.com will feature a star rating scale. The ratings will be from one to five stars (five being the best), and will be based on Overall Experience scores.
Reviews and responses to those reviews will be moderated by a third-party company, Bazaarvoice, which will check for appropriate language and other key parameters prior to posting the review. Hotel responses also will be moderated by Bazaarvoice.
Tags: Choice Hotels International • Hospitality • Guest Facing • Social Media •
When you hear all the lodging industry projections for the months and years to come, much of the robust growth is forecast to be the result of the expected influx of travelers from China. In what could only be seen as good news for the industry, that expectation moved a little closer to reality when President Obama signed a visa waiver extension for Chinese travelers earlier this month.